FAQ

 


What is a JumJums MCN and how does it work?

A JumJums MCN (Modern Cloth Nappy) is a pocket style nappy that has a PUL or Minky waterproof outer layer sewn together with a soft fleece inner layer. The 3-layer ultra-absorbent microfibre insert soaks up any wetness to keep baby dry. Simply place the insert into the pocket of the nappy and you’re ready to go!


Where are you located?

JumJums is located in Gladstone, Queensland. Products can be purchased online and shipped anywhere within Australia and New Zealand. You can also find us at local markets in our area. Just check our Facebook page to find out when we will be at a market near you.


How much money can I save by switching to MCN's?

The number one reason that parents choose Modern Cloth Nappies over disposables is COST! Just consider the following if you choose to use disposable nappies:

Your newborn bubba will have an average of 6500 nappy changes from birth to toilet training which equals around $3250! 

By switching to MCN's you will save yourself thousands.


How many nappies will I need?

The amount of nappies you need depends on the frequency you want to wash, how old your baby is and how much you wish to spend. We recommend the following with a wash routine of every 2-3 days:

  • 20-30 nappies for a Newborn (0 - 3 months)
  • 20-25 nappies for a Infant (3 - 10 months)
  • 15-25 nappies for a Toddler (over 10 months)

Do you offer any discounts for buying in bulk?

Yes! Buy in bulk and save with our Jum Saver Packs and Jum Extra Value Packs. Savings start from $50 with our nappy packs. Mix and match with over 70+ designs. Packs include 5, 10, 15 or 25 nappies.


What size nappies will I need?

JumJums nappies are one-size-fits-all. The snaps along the front of the nappy and along the waistband can be adjusted to fit a child from newborn through to toilet training snugly and comfortably.


Do you offer payment plans?

We are pleased to be able to offer you Afterpay at check out. We also offer personalised Lay-by plans. Please contact us to set up a plan to suit you.


How much does shipping cost?

We post to Australia and New Zealand via Australia Post.  We respectively ask that a period of 14 working days be allowed for your nappies to arrive to you from the date you have placed your order to cover postage and handling. If you would like express post additional fees will apply. Please contact us to arrange express post.

Local pick up and delivery is also available in Gladstone, QLD. Please select this option when checking out. Please allow up to 10 working days for your nappies to be ready for collection/delivery. We will get in contact with you to arrange a suitable time.

International Orders: Please contact us if you would like to place an order to an overseas address and we will email a quote and instructions.


How long will my nappies last?

Exactly how long the nappies last will depend on several variables such as the water in your area, the type of washing powder/liquid you use, how many nappies you have in your rotation, and the type of washing machine. If cared for as per our care instructions, the nappies should last from birth until toilet training and beyond. However, we do not guaranteed this as every baby and every situation is different.


What is your return policy?

At JumJums we are committed to ensuring you are happy with your purchase. If you should experience any issues or faults with the product or you feel that it is not suitable for your baby, please contact us to discuss an exchange, refund or credit. Products to be returned with the intent of a full refund must be returned within 14 days of purchase in brand new, unused and unwashed condition (postage at buyers expense).


Is there a warranty on the nappies?

JumJums nappies come with warranty for 1 year from date of purchase which covers stitching and or other similar issues related to manufacturing faults and providing all washing and care instructions have been followed as recommended. This warranty does not cover normal everyday wear and tear of the nappies, fading or leaking issues. Use of bleach, whiteners, laundry additives, fabric softeners or washing powders with enzymes will void this warranty. Warranty applies to the original purchaser only and for orders purchased directly through JumJums.


How do I wash my nappies?

Don’t worry cloth nappies have come a long way, there’s no folding, pins or soaking needed! Simply dispose of any solids in the toilet and put dirty nappies in a bucket until wash day (no need to soak!). When you go to wash your nappies simply take out the absorbent insert and wash together with the nappy in cold water with a gentle detergent such as Earth Choice (the less additives to clog up the nappy the better).

Dry your JumJums in the sun as it will naturally bleach your nappies and keep them looking brand new. If needed in wet weather – the inserts (ONLY) can be dried in the dryer on a LOW heat. The outer shells will dry quickly on any air dryer/hanger.


What is a "strip wash"?

If your nappies are starting to smell when your baby does a wee or are only lasting a short time before leaking, it may be time to do a strip wash.  Strip washing can be done in a few different ways but the idea is to clean out any built up detergents or nappy rash creams etc to restore the absorbency and remove any lingering smells. To find out how to do a strip wash read our instructions here.


Do you have swimming nappies?

JumJums MCN's can easily be converted into a swim nappy by simply removing the microfibre insert!


How do I store the nappies when out and about?

When out and about simply use our wetbags to transport wet or soiled nappies until you get home.


How often do I need to change my baby's nappy?

We recommend changing your baby roughly every 3 hours during the day. If the nappy has been soiled you should change the nappy straight away. Overnight, we suggest a Bamboo Insert in the nappy to for extra absorption through the night.

If you have a question that has not been answered here please feel free to contact us.