Shipping & Returns

Shipping 


Shipping costs are weight based and will be calculated at checkout.

We post to Australia and New Zealand via trackable Australia Post. If you would like express post additional fees will apply. Please contact us to arrange express post.

We respectively ask that a period of 14 working days be allowed for your nappies to arrive to you from the date you have placed your order to cover postage and handling. 

Local pick up and delivery is also available in Gladstone, QLD. Please select this option when checking out and we will get in contact with you to arrange a suitable delivery/collection time.

Items that are on backorder will be shipped to you once the full complete order is in stock. In special circumstances, we can Part Ship your order to send you what is in stock and then the remaining back ordered goods once they arrive back in stock.

International Orders: Please contact us if you would like to place an order to an overseas address and we will email a shipping quote and instructions.

Returns


At JumJums we are committed to ensuring you are happy with your purchase. If you should experience any issues or faults with the product or you feel that it is not suitable for your baby, please contact us to discuss an exchange, refund or credit.

Products to be returned with the intent of a full refund must be returned within 14 days of purchase in brand new, unused and unwashed condition (postage at buyers expense).

JumJums nappies come with warranty for 1 year from date of purchase which covers stitching and or other similar issues related to manufacturing faults and providing all washing and care instructions have been followed as recommended. This warranty does not cover normal everyday wear and tear of the nappies, fading or leaking issues.

Use of bleach, whiteners, laundry additives, fabric softeners or washing powders with enzymes will void this warranty.

Warranty applies to the original purchaser only and for orders purchased directly through JumJums.